FAQs

Frequently Asked Questions

Find answers to the most common questions about NeoCredit, how our services work, and how we help you build your credit using rent payments. Whether you're curious about account setup, reporting rent to credit bureaus, or how to optimize your credit score, our FAQs have everything you need to get started and make the most of our platform.

What are the benefits of being a NeoCredit member?


Your credit score is much more than just a number. It's your financial resume, your reputation in the world of transactions. At NeoCredit, we understand that every payment you make is a precious stone added to the construction of your credit.

Here's what you can expect:

1. Simplified Credit Building:
As a member, you have access to intelligent solutions that make it easier to build and improve your credit score. It's a unique opportunity to strengthen your financial profile.

2. Trust from Financial Institutions:
When you have an excellent credit score, banks and financial institutions see more than just a score. They see a history of responsibility and reliability. It's evidence that you take care of your finances seriously.

Who is NeoCredit for?



We are here for you, whether you're a student looking to establish your financial foundation, have faced past challenges requiring a credit overhaul after bankruptcy, or simply someone wanting to brush up your financial portrait.
1. Students :
Why is NeoCredit relevant for students?

NeoCredit provides students an opportunity to build a strong credit history from the early stages of their financial life. This can be crucial for future loan applications or other financial commitments.

2. Individuals with Bankruptcies :
How can NeoCredit help those who have experienced bankruptcies?

NeoCredit is a gateway to rebuild your credit after bankruptcy. By reporting your regular payments, you can gradually improve your credit score.

3. Mr. and Mrs. Everyone :
Why is NeoCredit for everyone?

NeoCredit is for anyone looking to improve their credit profile, whether it's to access better loan terms, accomplish major projects, or simply strengthen their financial confidence.

4. Those Seeking a Second Chance :
How can NeoCredit be a second chance?

For those who have faced financial difficulties in the past, NeoCredit offers an opportunity to start anew. By positively reporting your payments, we help you rebuild your financial reputation.

What are the fees associated with using NeoCredit?


The service fees of NeoCredit may vary depending on the specific products or services they offer. For accurate information on the fees associated with a particular service.

Monthly Fees:

$6.09/month - Regular Member

Management Fees:

- RentTrust: Annual Management Fee of 5$. Every year, NeoCredit charges a modest 5$ for management fee. This one-time amount covers the costs associated with the effective management of your file, ensuring the security of your data, as well as the continuous improvement of our services to provide you with an optimal experience.

I forgot my password. What should I do?


Click on the Recovery Link: To reset your password, click on the dedicated recovery link: Click here

Check Your Inbox: Once the link is clicked, follow the instructions. A recovery email will be sent to the address associated with your NeoCredit account.

Follow the Recovery Steps: Open the email and follow the simple steps to choose a new secure password.

Return to Your Account: Once your password is updated, return to our website and log in with confidence.

Your security is our priority. If you encounter difficulties or have any questions, our support team is here to assist you at every step of the process: [email protected]

What is a credit score?


Demystifying Credit Score: Understanding Financial Evaluation in Canada

The credit score is a crucial aspect of financial life in Canada, influencing various aspects of our lives. So, what does this series of numbers really mean, and why is NeoCredit dedicated to helping you improve it?

What is a Credit Score?

The credit score is a number ranging from 300 to 900, assessing an individual's financial credibility. This number is calculated by considering various factors, such as payment history, debt levels, types of credit held, length of credit history, and new credit applications.



Why is the Credit Score Important for You?

Access to Loans: Lenders use your credit score to assess risk. A high score means you are perceived as less risky, increasing your chances of approval for significant loans.

Interest Rates: Your credit score influences the interest rates offered to you. A high score may enable you to benefit from lower rates, saving you thousands of dollars over time.

Rental Housing: Landlords often check tenants' credit scores. A high score can make it easier to secure quality housing without hassle.

Employment: In some sectors, employers may check the credit score to evaluate a candidate's financial responsibility. A high score can work in your favor.

Financial Confidence: Beyond the numbers, a strong credit score boosts your financial confidence. It is a crucial pillar for contemplating ambitious projects and building a solid financial future.

How to improve your creditworthiness?


How to Improve Your Creditworthiness: A Comprehensive Guide for Canadians

Creditworthiness reflects your ability to repay your debts. Improving this creditworthiness can open doors to more advantageous financial opportunities. At NeoCredit, we understand the importance of this process and are here to guide you at every step.

1. Manage Your Debts Wisely:
On-Time Repayment: Meeting payment deadlines strengthens your credit history. It's one of the keys to improving your creditworthiness.
Reduce Balances: Try to maintain credit card balances below 30% of your credit limit. This demonstrates careful financial management.

2. Diversify Your Types of Credit:
Balanced Mix: A mix of mortgages, auto loans, and credit cards can be favorable. However, make sure to only take what you truly need.

3. Avoid Excessive Credit Inquiries:
Credit Inquiry: Each credit inquiry can affect your credit score. Avoid unnecessary inquiries and ensure that each inquiry is well thought out.

4. Monitor Your Credit Report:
Regular Check: Regularly monitor your credit report to ensure its accuracy. Errors can impact your creditworthiness.

5. Build an Emergency Fund:
Financial Protection: Having an emergency fund allows you to handle unforeseen circumstances without overly relying on credit, thereby strengthening your creditworthiness.

Are our personal data well protected?


Dear clients,

We understand how essential the security of your personal data is, especially in a world where incidents of data breaches unfortunately become more frequent. At NeoCredit, we want to assure you that we take the protection of your information seriously, and we implement rigorous measures to ensure their security.

1. Compliance with Standards and Regulations:
NeoCredit is fully compliant with the strictest standards and regulations regarding data protection. We closely adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and are committed to respecting the rights and privacy of each individual.

2. Server and System Security:
Our infrastructure is hosted in highly secure environments. Servers are physically and logically protected, with access strictly limited to authorized personnel.

3. Continuous Monitoring:
We implement continuous monitoring of our systems to detect any suspicious activity. In case of anomalies, immediate measures are taken to ensure the integrity of your data.

We understand that the security of your data directly influences your peace of mind. Rest assured that we are determined to provide you with this peace of mind by safeguarding every bit of information you share with us.